2026 GARTNER® MAGIC QUADRANT™ FOR ITSM PLATFORMS

Get your copy now

The Gartner® Magic Quadrant™ for IT Service Management Platforms has been reintroduced this year, providing an in-depth analysis on IT Service Management platforms in the industry.

AI, automation, and evolving business expectations are changing how organizations choose their ITSM platforms. This report cuts through the noise with independent analysis, vendor positionings, and actionable insights to guide your next ITSM decision.

What's inside?

  • Independent Gartner market analysis

  • Overview of ITSM platform providers

  • Insights into 2026 key market trends

Why EasyVista has been included

EasyVista is also part of the vendors recognized the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms. In the report, EasyVista is recognized for its Completeness of Vision and Ability to Execute.

DOWNLOAD NOW

Fill out the form to get your complimentary Gartner Magic Quadrant report today. 

Gartner, Magic Quadrant for IT Service Management Platforms, Rich Doheny, Jen Lichucki, 27 July 2026

Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.

Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Easyvista.

Why we stand out

"With OTRS 8, we’ve made a huge leap forward – the system not only looks much more professional, but also provides noticeably greater user-friendliness in day-to-day operations."
Dirk Holbeck
Head of Information Technology, ecotel communication AG
"Without OTRS, we wouldn't be able to work anymore. The added value is enormous."
Martin Widera
Case Officer, LaSuB Sachsen
"The customization options were important in our decision for OTRS. The price-performance ratio then tipped the scales."
Niklas Strotmann
Project and Process Manager Digitalization, H. Gautzsch Group