Infographic - The State of SMB IT for 2026
Get Key Insights from The State of SMB IT for 2026 Report at a Glance.
Explore the Infographic: Benchmarks, Priorities, & Challenges for SMB IT Leaders
How are small and midsize businesses (SMBs) evolving their IT service management (ITSM) to meet new demands? What priorities and roadblocks are shaping the path forward?
Our new infographic highlights key insights from The State of SMB IT for 2026, based on data from more than 1,000 IT leaders worldwide.
See how SMBs are navigating complexity, driving service innovation, and building more resilient, secure IT operations.
What you’ll discover:
- Where SMBs stand in terms of ITSM maturity and what’s holding them back
- Why disconnected tools remain a top challenge for ITSM teams
- How SMBs are approaching AI and automation for service delivery
- What IT priorities are shaping SMBs’ 2026 roadmaps
- What SMBs need most to accelerate ITSM maturity.
SMB IT leaders are driving change, but they need the right people, processes, and tools to succeed.
Get your copy of the infographic and see where your organization stands.
Hungry for more data?
Get the Whole Report