Inside the Data on ITSM Maturity, Tooling Gaps, AI, and Automation.
How are small and midsize businesses (SMBs) transforming their IT service management (ITSM) to meet growing demands? Where are the biggest gaps and opportunities when it comes to process optimization, automation, and security?
The State of SMB IT for 2026 provides fresh data and real-world insights from more than 1,000 IT leaders across eleven countries to help organizations benchmark their ITSM maturity and plan for the future.
Why download the report:
Learn how SMBs are closing the gap between strategic ITSM goals and operational reality
See where fragmentation in tools and processes is slowing down IT teams
Discover how AI and automation are driving service innovation and efficiency
Understand current challenges and priorities for secure and compliant IT service delivery
Explore practical steps to enhance flexibility and resilience across ITSM and ITAM environments
As IT systems become critical to business success, SMBs must balance flexibility, compliance, and service quality, often with limited resources. This report offers a data-driven look at the state of ITSM, ITAM, and security practices across SMBs today.
Gain actionable insights on automation, AI, and process design to help your organization stay resilient and competitive.
