Webinar Series
Episode 1: Cut Resolution Time in Half
Unify remote support, asset management, CMDB, and ticketing to accelerate resolution with AI-driven automation
Hosted by: Michael Gagnon, Vice President of Sales at EasyVista
and Francisco Cruz, OTRS Platform Presales Manager
April 30 at 11AM EST
Resolution time is determined before a ticket is created.
Tickets, asset management, CMDB, and remote support all operate in separate systems.By the time a request comes in, the information needed to resolve it is already scattered across systems.
That’s where time is lost.
In this session, Francisco Cruz, OTRS Platform Presales Manager NAM & LATAM and Michael Gagnon, Vice President of Sales, Remote Support & Helpdesk will break down how teams are consolidating these systems into a single platform to reduce resolution time.
With a unified approach:
- Tickets are automatically enriched with asset and CMDB context
- AI-driven automation routes requests to the right technician
- Remote support is launched directly within the same interface
- All relevant information is connected and accessible in one system
- Fewer handoffs reduce delays and repeated work
See how working in one connected system cuts delays, reduces rework, and accelerates resolution.